Hearing Loss Awareness Training: Better Customer Experiences for Local Councils

Hearing Loss Awareness Training: Better Customer Experiences for Local Councils

Local councils play a pivotal role in ensuring the well-being and satisfaction of their communities. They are responsible for a wide range of services, from infrastructure development, community engagement, and, vitally, emergency management response.

With an aging population and 1 in 6 Australians experiencing hearing loss it is no wonder local councils are turning­­ to specialised training programs like the “Hear Here” workplace training module to help deliver better experiences to their customers.

Local councils serve as a primary point of contact for their residents, making it essential for councils to be equipped with the knowledge and skills necessary to provide inclusive and accessible services to everyone, regardless of their hearing abilities.

The “Hear Here” workplace training module, offered by Better Hearing Australia, is designed to bridge the gap in hearing loss awareness and inclusivity.

Turning Up the Volume on Customer Care: ‘Hear Here’ Empowers Councils to Serve All

Why is hearing loss awareness training of paramount importance for local councils?

Inclusivity Matters: A core value of local councils is to create a sense of belonging and inclusivity within their communities. Hearing loss training ensures that council staff can communicate more effectively with residents who are hard of hearing, providing equitable access to services and information.

Better Customer Service: A council’s reputation is closely tied to the quality of service it provides. Hearing loss training empowers council staff to understand the unique needs of individuals with hearing impairments and offer solutions that enhance the overall customer experience.

Community Engagement: Effective communication is essential for community engagement and participation in council activities. When council staff are trained to communicate inclusively, it fosters greater involvement and collaboration within the community.

Promotes Equality: Hearing loss training is an integral step toward achieving equality. It sends a message that a local council is committed to treating all residents with respect and dignity, regardless of their hearing abilities.

Enhanced Public Image: Councils that invest in hearing loss training are viewed positively by their communities and stakeholders. Such initiatives showcase a commitment to social responsibility and accessibility, enhancing the council’s public image.

Empowering Council Staff: Training modules like “Hear Here” empower council staff with the skills and knowledge to confidently assist residents with hearing loss, reinforcing a sense of pride in their roles as public servants.

Hearing loss training is a crucial component of local councils’ efforts to provide the best possible service to their communities.

By investing in programs like the “Hear Here” workplace training module, councils not only enhance their service quality but also contribute to a more inclusive and accessible society, where everyone can fully participate and benefit from their offerings.

Find out more about the Hear Here interactive online hearing loss awareness training module.

For Queensland Seniors Month (October) local councils can take advantage of 25% discount on hearing module fees. Contact us for more information.

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Better Hearing Australia Brisbane Ltd
433 Logan Road, Stones Corner QLD 4120
We are located in ‘The Bower’ Serviced Offices above the Cafe. Ask for us at reception.

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Better Hearing Australia Brisbane Ltd
433 Logan Road, Stones Corner QLD 4120

Hearing Loss Advice & Support

Contact us
Monday – Friday 8:30am – 4:30pm
Phone: (07) 3844 5065
Email: info@bhabrisbane.org.au

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Better Hearing Australia Brisbane Ltd is registered with the Australian Taxation Office as a registered charity. Donations over $2 are tax deductible.

Better Hearing Australia respectfully acknowledges and recognises Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the lands, winds and waters where we live, learn and work.