Rights and Responsibilities Statement

Better Hearing Australia Brisbane Inc. – Supporting Australia’s hearing health since 1946

Your Rights and Responsibilities

Better Hearing Australia Brisbane Inc is committed to providing quality services that are safe, efficient, effective and respect your rights as an individual and welcomes information and feedback which will enable us to improve the quality of our services.


You have the right to –

  • be treated with respect, dignity and consideration regardless of your age, gender, sexual preference, religion and culture
  • be included in such activities as appropriate
  • be protected from verbal or physical abuse
  • give a compliment or make a complaint
  • have your personal information kept private and confidential

We want to make sure that you receive the best possible service from us. To help us do this, please do the following—

  • treat all people you meet at Better Hearing (staff, volunteers, clients, their families and friends) with the care, dignity and consideration we all deserve
  • respect the confidentiality and privacy of others
  • be on time for classes / appointments and let the office know if you want to cancel, or if you change your contact details.

We take the privacy of your personal information seriously. Please ask staff for a brochure for more information about the privacy of your personal information within Better Hearing. (See our Privacy & Confidentiality Policy elsewhere on this site)


Your feedback helps us to continue to improve our services as well as telling us what we are doing well.

If you wish to compliment us, you can –

  • tell the Administrator or the President or
  • write to Better Hearing Australia Brisbane Inc

If you are unhappy with any part of our service, please –

  • tell a member of the Board or a staff member or
  • write your comments on a Complaints Record form available from the office or
  • write to Better Hearing Australia Brisbane Inc

If you are not happy with the way your complaint has been handled, the Board may appoint an independent mediator or Department of Communities to seek a resolution.

If you wish to make a complaint, remember –

  • your complaint is important to us
  • it will be taken seriously
  • it will not negatively affect the service you receive
  • details of the complaint will be kept confidential
  • someone else can make the complaint for you eg a family member, a friend or an advocate
  • it does not have to be in writing

Better Hearing staff will always try to answer any questions you may have, so please ask.

Our Latest News

In Appreciation

We gratefully acknowledge the support of our Patron Her Excellency the Honourable Dr Jeannette Young AC PSM, Governor of Queensland.

Many thanks to our financial supporters:
Queensland Health and Department of Child Safety, Seniors and Disability Services (DCSSDS)

In Appreciation

Help us help the one in six Australians suffering from the world's most prevalent sensory disability

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Better Hearing Australia Brisbane Ltd
433 Logan Road, Stones Corner QLD 4120
We are located in ‘The Bower’ Serviced Offices above the Cafe. Ask for us at reception.

Postal Address

Better Hearing Australia Brisbane Ltd
433 Logan Road, Stones Corner QLD 4120

Hearing Loss Advice & Support

Contact us
Monday – Friday 8:30am – 4:30pm
Phone: (07) 3844 5065
Email: info@bhabrisbane.org.au

Registered Charity

Better Hearing Australia Brisbane Ltd is registered with the Australian Taxation Office as a registered charity. Donations over $2 are tax deductible.

Better Hearing Australia respectfully acknowledges and recognises Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the lands, winds and waters where we live, learn and work.