Hearing Help Desk

Hearing Help Desk

BHA receives government funding from Queensland Health to provide information, referral and advocacy services to meet the demand for information regarding hearing health and the hearing health service system. Our goal is to ensure people have access to the information and supports they need.

Our Hearing Help Desk includes advice and assistance with:

  • Hearing loss management and support
  • Navigating the hearing health system and NDIS
  • Assistive Listening Devices
  • Cochlear Implants
  • Tinnitus support

We understand how hard it can be to navigate the hearing health industry, which is why BHA Brisbane has been helping people experiencing hearing loss since 1947.

We don’t sell hearing aids (except for refurbished, donated devices through our Hearing Access Program partners) or fit them. Our role exists primarily to provide you with unbiased, independent advice, and referrals to appropriate services for your hearing loss.

We are adding an “Ask the Aud” service for people who may want more information about specific aspects of hearing loss and will feature the questions below as we roll out answers to more commonly asked questions.

You can access the Hearing Help Desk simply by contacting us through our usual channels.

Ask the Audiologist

If you have a question about hearing loss, hearing aids or devices, or anything to do with hearing impairment, feel free to email a question to our audiologist. We’ll respond directly to you, and if your question and response could be of value to others, we’ll post it here anonymously.

I think I have a hearing loss. What do I do?

The first thing you should do is contact your family doctor/GP to discuss your hearing loss. This is important as in some cases there are medical reasons that cause hearing loss. Once your GP has examined you and medical implications, if any, have been dealt, with you should see an audiologist for a hearing test and a discussion of options to help you with your hearing.

Do hearing aids cause ear infections?

Wearing hearing aids do not directly result in getting an ear infection. However, if you wear hearing aids and don’t clean them regularly, you may be more likely to get an infection. Contact your audiologist if you are unsure about how to and how often to clean your hearing aids.  

Am I eligible to receive hearing services through the Australian Government Hearing Services Program if I am a Veteran? 

You are eligible to receive hearing services through the program if you are a DVA client and are one of the following:

  • the holder of a DVA Gold Card issued for all conditions
  • the holder of a DVA White Card issued for conditions that include hearing loss
  • the holder of a DVA Pensioner Concession Card or
  • a spouse or dependent of a person in one of the above categories

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In Appreciation

We gratefully acknowledge the support of our Patron Her Excellency the Honourable Dr Jeannette Young AC PSM, Governor of Queensland.

Many thanks to our financial supporters:
Queensland Health and Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships

In Appreciation

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Better Hearing Australia Brisbane Ltd
433 Logan Road, Stones Corner QLD 4120
We are located in ‘The Bower’ Serviced Offices above the Cafe. Ask for us at reception.

Postal Address

Better Hearing Australia Brisbane Ltd
433 Logan Road, Stones Corner QLD 4120

Hearing Loss Advice & Support

Contact us
Monday – Friday 8:30am – 4:30pm
Phone: (07) 3844 5065
Email: info@bhabrisbane.org.au

Registered Charity

Better Hearing Australia Brisbane Ltd is registered with the Australian Taxation Office as a registered charity. Donations over $2 are tax deductible.

Better Hearing Australia respectfully acknowledges and recognises Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the lands, winds and waters where we live, learn and work.