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The Disability Gateway is now available.
The Disability Gateway is your first step in finding information and services for people with disability, their families and carers.
Visit: www.disabilitygateway.gov.au or call the dedicated Disability Gateway phone line on 1800 643 787.
- During the 2019 election campaign, the Australian Government committed to develop the National Disability Information Gateway (the Disability Gateway), to help improve the lives of people with disability, their families and carers.
- The Disability Gateway includes a website, a dedicated 1800-phone number and social media channels, to assist people with disability, their families and carers, to find and access trusted information and services.
- The Disability Gateway is for all Australians with disability, whether they are a National Disability Insurance Scheme (NDIS) participant or not.
- The Disability Gateway is available at www.disabilitygateway.gov.au and the dedicated Disability Gateway phone line is 1800 643 787.
Who is eligible to call the 1800-phone number?
Anyone can call the Disability Gateway. The Disability Gateway service has been created for people with disability, their families and carers to use to have direct access to information and other services. The Disability Gateway is for all Australians with disability, whether they are a National Disability Insurance Scheme (NDIS) participant or not.
If you need information in a language other than English, you can call the Translating and Interpreting Service on 131 450. If you are deaf, or have a hearing or speech impairment, you can call the National Relay Service on 133 677.
Why should people use this website?
The Disability Gateway seeks to improve access to information about disability services and supports that is currently difficult to navigate using several search methods. For example, the Disability Gateway will assist people with disability to find a local advocacy service, disability related events and disability service providers.
Who was involved in the consulting process?
The Department of Social Services has and will continue to consult with people with lived experience of disability and the broader disability sector, to ensure their needs and expectations are considered in the design of the Disability Gateway.
How will the Government ensure that the Disability Gateway services are accessible and appropriate?
The Department of Social Services has consulted with people with lived experience of disability and the broader disability sector, to ensure their accessibility needs and expectations were considered in the design of the Disability Gateway.
Experts in Web Content Accessibility Guidelines (WCAG) and user experience were also engaged during the website design process, to ensure the site is accessible and fit for purpose and to ensure that the website complies with Digital Transformation Agency guidelines.
Is the Disability Gateway website finished?
The Disability Gateway site is still being developed and refined ahead of the Ministerial launch scheduled for May 2021 when a national television and press campaign will also commence.