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NRS User Survey Feedback
NRS Survey Feedback
The feedback is in from the National Relay Service (NRS) users’ survey.
According to the NRS: Nearly 80 % of NRS users have reported that they are satisfied with the service.
Conducted in February 2021, the research survey gathered views from a range of stakeholders including users, community advocates and organisations which receive calls from the service.
Users were also able to provide feedback through an online survey after making a call.
This consultation will continue, but the learnings so far can be found in the User research experience learnings | Department of Infrastructure, Transport, Regional Development and Communications or by viewing the Auslan video below: